Terms of Service

Last updated: 15 January 2026

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, services, and analytics platform provided by StellaHub Novaes Ltd ("stellahubnovaes", "we", "us", "our"). By accessing our website at stellahubnovaes.top or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use our website or services. Your continued use of our services constitutes acceptance of any modifications to these Terms.

Company Information:
StellaHub Novaes Ltd
Registration Number: C41859
Triq il-Vittorja 20, Sliema SLM 4319, Malta
Email: legal@stellahubnovaes.top

Description of Services

StellaHub Novaes provides gym revenue performance analytics platforms and related services to fitness businesses. Our services include but are not limited to:

  • Revenue performance analytics and reporting
  • Member retention and engagement analysis
  • Operational efficiency optimisation tools
  • Industry benchmarking and comparative analysis
  • Custom analytics solutions and consulting

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, though we will make reasonable efforts to provide advance notice of significant changes.

User Obligations

When using our services, you agree to:

Permitted Use

  • Use our services only for lawful business purposes
  • Provide accurate and complete information when required
  • Maintain the confidentiality of your account credentials
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of stellahubnovaes and third parties

Prohibited Activities

You must not:

  • Use our services for any unlawful or fraudulent purposes
  • Attempt to gain unauthorised access to our systems or data
  • Interfere with or disrupt our services or servers
  • Copy, modify, or distribute our proprietary content without permission
  • Use automated systems to access our services without authorisation
  • Transmit viruses, malware, or other harmful code
  • Violate the privacy rights of others

Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

You are responsible for ensuring that any data you provide to us is accurate and that you have the necessary rights and permissions to share such data with us for the purposes of our analytics services.

Payment Terms

If you subscribe to our paid services:

  • Fees are payable in advance according to your selected billing cycle
  • All prices are quoted in Euros (EUR) and exclude applicable taxes
  • Payment is due within 30 days of invoice date unless otherwise agreed
  • We may suspend services for non-payment after appropriate notice
  • Refunds are handled according to our refund policy as communicated separately

Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, software, and analytics algorithms, are owned by stellahubnovaes or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Our Rights

We retain all rights, title, and interest in our services, including:

  • Proprietary analytics algorithms and methodologies
  • Software, code, and technical infrastructure
  • Trademarks, service marks, and brand elements
  • Documentation, reports, and analytical frameworks

Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our services for your internal business purposes, subject to these Terms. This licence does not include the right to:

  • Resell or redistribute our services
  • Reverse engineer our software or algorithms
  • Create derivative works based on our services
  • Remove or alter proprietary notices

Limitation of Liability

To the maximum extent permitted by applicable law, stellahubnovaes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.

Service Availability

While we strive to maintain high service availability, we do not guarantee that our services will be uninterrupted, error-free, or completely secure. We are not liable for any damages resulting from:

  • Temporary service interruptions or maintenance
  • Third-party service failures or integration issues
  • Force majeure events beyond our reasonable control
  • User error or misuse of our services

Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount paid by you to stellahubnovaes in the twelve (12) months preceding the event giving rise to the liability.

Indemnification

You agree to indemnify, defend, and hold harmless stellahubnovaes, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use or misuse of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any data or content you provide to us

Governing Law

These Terms are governed by and construed in accordance with the laws of Malta, without regard to conflict of law principles. The Maltese courts shall have exclusive jurisdiction over any disputes arising from these Terms or your use of our services.

If you are a consumer resident in the European Union, you may also have rights under local consumer protection laws, and nothing in these Terms affects those rights.

Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with our clients to address concerns promptly and fairly.

For disputes that cannot be resolved through direct communication, we may agree to participate in mediation or arbitration as an alternative to litigation, subject to mutual agreement on the specific process and venue.

Termination

Either party may terminate your access to our services under the following circumstances:

Termination by You

You may terminate your account and stop using our services at any time by providing written notice. Upon termination:

  • Your access to paid services will continue until the end of your current billing period
  • We will provide you with your data in a reasonable format upon request
  • Certain provisions of these Terms will survive termination

Termination by Us

We may suspend or terminate your access immediately if:

  • You breach these Terms or our acceptable use policies
  • Your account becomes significantly overdue for payment
  • We reasonably believe termination is necessary to protect our systems or other users
  • We are required to do so by law or regulatory order

Effect of Termination

Upon termination, all licences granted to you will cease, and you must stop using our services. We may delete your data after a reasonable retention period, subject to our data retention policies and legal obligations.

Changes to Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

  • Post the updated Terms on our website
  • Update the "last updated" date at the top of this document
  • Notify you via email if you have an active account
  • Provide reasonable advance notice for significant changes

Your continued use of our services after the effective date of any changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. We will replace any invalid provision with a valid provision that most closely reflects our original intent.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and stellahubnovaes regarding your use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms or need to contact us regarding legal matters, please reach out to:

Legal Department
StellaHub Novaes Ltd
Triq il-Vittorja 20
Sliema SLM 4319
Malta

Email: legal@stellahubnovaes.top
Phone: +356 21402185

We aim to respond to all legal enquiries within 5 business days of receipt.